Shipping & Delivery Policy

At RedmiStore Digital, we aim to ensure that all customer orders are processed, shipped, and delivered in a timely, secure, and professional manner. This Shipping & Delivery Policy explains how we handle order processing, delivery timelines, charges, and responsibilities for products purchased from our physical store or through our website https://redmistoredigital.co.ke/.

Order Processing

Orders are processed after full payment has been confirmed. Order processing typically takes 1–2 business days, excluding weekends and public holidays. In certain cases, customers may be contacted to confirm order details before dispatch to ensure accuracy and smooth delivery.

Delivery Locations

We provide delivery services within Nairobi and to other locations across Kenya through reliable third-party courier partners. Delivery availability may vary depending on destination, accessibility, and courier service coverage.

Delivery Timelines

Estimated delivery timelines are as follows:

• Nairobi CBD and surrounding areas: Same-day or next-day delivery, depending on order time and customer location

• Outside Nairobi: 1–3 business days, depending on destination

These timelines are estimates and may be affected by factors beyond our control, including traffic conditions, weather, courier delays, or public holidays.

Delivery Charges

Delivery charges depend on delivery location, package size, and courier rates. The applicable delivery fee will be communicated to the customer before dispatch. Shipping and delivery charges are non-refundable once an order has been dispatched.

In-Store Pickup

Customers may choose to collect their orders directly from our physical store at Digital Mall, Shop G34, Moi Avenue, opposite Sasa Mall at no additional cost. In-store pickup must be arranged in advance, and valid identification may be required at the time of collection.

Order Inspection

Customers are encouraged to inspect their orders immediately upon delivery or collection. Any issues, damages, or discrepancies must be reported within 24 hours of receipt. Claims reported after this period may not be honored.

Failed or Delayed Deliveries

If delivery fails due to incorrect address details, unreachable contact information, or recipient unavailability, additional delivery charges may apply. RedmiStore Digital is not responsible for delays caused by inaccurate information provided by the customer.

Risk and Ownership

Ownership and risk of loss for products pass to the customer upon successful delivery or collection.

Changes to Shipping Policy

We reserve the right to update or modify this Shipping & Delivery Policy at any time without prior notice. Continued use of our services constitutes acceptance of the revised policy.

Contact Information

For any shipping or delivery-related questions, please contact us:

RedmiStore Digital
Digital Mall, Shop G34
Moi Avenue, Opposite Sasa Mall
Nairobi CBD, Kenya
Phone: 0711526824
Website: https://redmistoredigital.co.ke/

By placing an order with us, you acknowledge that you have read, understood, and agreed to this Shipping & Delivery Policy.