Refund and Returns Policy

At RedmiStore Digital, customer satisfaction is a top priority. This Refund & Return Policy explains the conditions under which products purchased from our physical store or through communication channels linked to our website https://redmistoredigital.co.ke/ may be returned, exchanged, or refunded. By purchasing from us, you agree to the terms outlined in this policy.

Eligibility for Returns and Exchanges

Returns or exchanges may be considered only under the following conditions:

• The return request is made within 48 hours of purchase or delivery

• The product is unused, unopened, and in its original condition

• Original packaging, accessories, manuals, and proof of purchase are provided

Customers are strongly advised to inspect and test electronic products at the point of purchase or immediately upon delivery to confirm proper functionality.

Non-Returnable and Non-Refundable Items

The following items are not eligible for return or refund:

• Products that show signs of use, activation, or tampering

• Devices with physical damage, liquid damage, or power-related damage

• Items damaged due to misuse, negligence, or unauthorized repairs

• Clearance, discounted, or promotional items, unless confirmed defective

Once a product has been activated, registered, or inserted with a SIM card, it may no longer qualify for return.

Defective or Faulty Products

If a product is found to be defective within the return period, customers must notify us immediately. The product will be inspected to confirm the fault. Where a defect is verified, the item may be repaired, replaced, or refunded in accordance with manufacturer warranty terms. In some cases, products may be referred to authorized service centers for further assessment.

Refund Process

Approved refunds will be processed using the original payment method where possible. Refunds typically take 5–10 working days to complete, depending on verification and payment processing timelines. Shipping and delivery charges are non-refundable once an order has been dispatched.

Exchanges

Exchanges are subject to product availability. If a replacement product is unavailable, a refund or store credit may be offered at our discretion.

In-Store Purchases

For in-store purchases, customers are advised to inspect products before leaving the store. Once a product leaves the premises, returns are only accepted in cases of verified manufacturing defects.

Right to Refuse Returns

RedmiStore Digital reserves the right to refuse any return, exchange, or refund that does not meet the conditions outlined in this policy.

Contact Information

For questions regarding returns or refunds, please contact us:

RedmiStore Digital
Digital Mall, Shop G34
Moi Avenue, Opposite Sasa Mall
Nairobi CBD, Kenya
Phone: 0711526824
Website: https://redmistoredigital.co.ke/

By purchasing from us, you confirm that you have read, understood, and agreed to this Refund & Return