Privacy Policy

At RedmiStore Digital, we are committed to protecting your privacy and safeguarding any personal information you share with us. This Privacy Policy explains how we acquire, use, store, and protect personal information collected from customers who visit our physical store, contact us, or use our website https://redmistoredigital.co.ke/. By accessing our website or engaging with our services, you agree to the practices described in this policy.

Information We Acquire

We may acquire personal information that you voluntarily provide when you make an inquiry, place an order, visit our store, or communicate with us through phone or online platforms. This information may include your full name, phone number, email address, billing or delivery details, and purchase history.

When you browse our website, we may also automatically acquire certain technical information such as your IP address, browser type, device information, operating system, pages visited, and general usage data. This information helps us understand customer behavior and improve the performance and usability of our website.

How We Use Your Information

The information we acquire is used strictly for legitimate business purposes. These purposes include processing orders and payments, confirming purchases, arranging deliveries, providing customer support, managing warranty and after-sales service, and responding to inquiries.

With your consent, we may also use your contact information to communicate promotions, new product arrivals, or important updates related to Redmi and Xiaomi products available at our store. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Protection and Security

RedmiStore Digital takes reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Access to customer data is limited to authorized personnel only, and all personal information is handled with strict confidentiality in accordance with applicable data protection laws in Kenya.

Third-Party Services

To operate efficiently, we may engage trusted third-party service providers such as payment processors, courier services, or website analytics tools. These service providers are only permitted to use your information to perform services on our behalf and are required to maintain appropriate security standards.

Cookies

Our website may use cookies to enhance user experience, analyze website traffic, and improve functionality. You may choose to disable cookies through your browser settings, although this may limit certain features of the website.

Your Rights

You have the right to request access to your personal information, request corrections, request deletion where applicable, or withdraw consent for marketing communications. Such requests can be made by contacting us directly.

Contact Information

If you have any questions or concerns regarding this Privacy Policy or how your information is handled, please contact us:

RedmiStore Digital
Digital Mall, Shop G34
Moi Avenue, Opposite Sasa Mall
Nairobi CBD, Kenya
Phone: 0711526824
Website: https://redmistoredigital.co.ke/

By using our website or services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.